Our Location

77/9, Gullu Dhaba Street, Kishan Garh, New Delhi - 110070

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Refund and Returns Policy

Thank you for shopping at KathyWebShop. We appreciate your business and want to ensure your complete satisfaction with your purchase. Please read the following Refund and Returns Policy carefully before making a purchase.

Refund Policy:

Refund Eligibility:

We offer refunds on products that meet the following criteria:

  • The product is defective or damaged upon receipt.
  • The product does not match the description provided on our website.
  • The product is different from what you ordered.

Initiating a Refund:

If you believe your product is eligible for a refund, please follow these steps:

  • Contact our Customer Support within 7 days of receiving the product.
  • Provide clear photos or videos of the product, clearly showing the issue or damage.
  • Our Customer Support team will assess your request and guide you through the refund process.

Refund Process:

Upon approval of your refund request, we will initiate the refund to your original method of payment within 7 days. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

Non-Refundable Items:

Certain items are not eligible for refunds, including:

  • If Products is Broken.
  • If Product is Missing.

Returns Policy:

Return Eligibility:

We accept returns for products that meet the following criteria:

  • The product is unused, undamaged, and in its original packaging.
  • The return request is made within 7 days of receiving the product.
  • The product is not part of the non-refundable items list.

Initiating a Return:

To initiate a return, please follow these steps:

  • Contact our Customer Support within the specified return period.
  • Provide your order number and a clear reason for the return.
  • Our Customer Support team will guide you through the return process and provide you with a return authorization if applicable.

Return Process:

Upon receiving your return request and necessary information, we will provide you with instructions on how to ship the product back to us. You will be responsible for the return shipping costs, unless the return is due to our error.

Inspection and Refund:

Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria. If the product passes inspection, we will process the refund to your original payment method within 7 days of order.

Contact Us:

If you have any questions or concerns about our Refund and Returns Policy, please contact our Customer Support at support@kathywebshop.com.

Please note that this policy may be subject to change without prior notice. It is recommended that you review the policy each time you make a purchase from KathyWebShop.

Thank you for shopping with us!

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